Cima Health is a healthcare provider in Palm Beach Gardens, FL. We respect your privacy and are committed to protecting it. This Privacy Policy applies whenever you visit our website or contact us through our website. Your use of our website indicates you agree to this policy. If you do not, you can choose not to use our online platform.

This Privacy Policy describes:

• What information we collect and why
• How we use the information we collect and with whom we share it
• Your choices regarding the use of your information
• How we protect the information we collect

Information We Collect and How We Use Information

We collect the following personal information from you on the Cima Health website forms.

• First and Last name
• Email address
• Phone number
• Any comments or questions you voluntarily enter in the form

By entering this information, you are providing personal information that will be used by Cima Health for the sole purpose of scheduling your appointment or responding to your request.

If you choose to subscribe to our newsletter or blog, or subscribe to our website, we will email you recurring practice newsletters, announcements, and occasional promotional information. These emails will be of a general nature and will in no way disclose your unique health information.

To subscribe to our website, we need certain contact information, such as your name and email address. We may also store any other demographic information you provide (such as gender, date of birth, and address), but it is not required to subscribe. You can stop receiving these emails at any time by clicking on the “unsubscribe” link at the bottom of one of our emails. You will be immediately unsubscribed.

New Patient Forms

New patient forms are submitted through a secure third-party website Zingit which automates 2-way HIPAA-compliant conversations between you and our practice. You can read more about how they operate by reading their privacy policy.

Passive Information We Collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Cima Health website:

Device data. We collect data from the device and application you use to access the Cima Health website, such as your Internet protocol (IP) address, operating system, device type, browser type, and timestamps.

Usage data.  We collect usage data that may include which Cima Health webpages you visit, what you click on, when you performed those actions, and so on. We also use an email program that collects information about who opens emails from Cima Health and clicked on links in them. We do this to measure the performance of the Cima Health email messaging and to monitor and improve email deliverability and open rates.

How and When We Share Your Information

Except as set forth in this Privacy Policy or as specifically agreed to by you, Cima Health will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:

(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order.

(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

Your Rights to Access and Control Your Personal Data

You can choose to opt-out of receiving emails from us by simply clicking on the “unsubscribe” link at the bottom of one of our emails. You will be immediately unsubscribed.

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request. Please contact our office to start this process. If you need further assistance regarding your rights, please call our office, and we will consider your request in accordance with applicable laws.

To the extent required under applicable law, and subject to our rights to limit or deny access/disclosure under applicable law, you have the following rights to your Personal Data. You may exercise your rights by contacting us at the address below.

Access: You may receive a list of your Personal Data that we possess to the extent required and permitted by law.

Correction: You may correct any Personal Data that we hold about you to the extent required and permitted by law.

Deletion: To the extent required by applicable law, you may request that we delete your Personal Data from our database.

Complaint: You have the right to contact or file a complaint with state authorities (Attorney General) or supervisory authorities if you feel we have mishandled Personal Data. To do so, please contact your state data protection or consumer protection authority.

Data Retention

We retain the information we have about you and your use of our services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.

Analytics and Advertising Services Provided by Others

Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google compiles and analyzes this information to produce analytics reports showing website traffic and how users interacted with our website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can learn more by visiting Google’s privacy policy.

We use Google Analytics to conduct research and analysis to better understand how visitors are using the Cima Health website, so that we can improve your website experience. From time to time, Cima Health or its operations contractors acting on their behalf, will conduct online research in order to gather feedback about our site through online or email surveys.

You are under no obligation to complete these surveys. If you choose to participate and disclose Personally Identifiable Information for our market research, we assure you it will only be used by Cima Health and its operations contractors and will never be given or sold to a third party.

Cookies

We use cookies and other technologies to ensure that everyone who uses Cima Health website has the best possible experience. By continuing to visit our website or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. You can find more information about cookies at: cookiesandyou.com.

The cookies we place are for storing information about your visit to our online platforms. Some cookies are “session” cookies and only last for the duration of your visit. Other cookies known as “persistent” cookies remain on your computer after the end of each session and store information helpful to your experience.

Your web browser allows you to control cookies through your settings preferences. However, if you limit the ability of websites to use cookies, you may worsen your overall user experience, since it will no longer be personalized to you.

Our cookie table lists some of the third-party cookies on our website. Please note that the names of cookies, pixels, and other technologies may change over time. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

List of cookies used by Cima Health

Our Policies for Children

We are committed to protecting the privacy of children. Neither Cima Health nor any of its services are designed or intended to attract children under the age of 13.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our website services. No method of transmitting or storing data is completely secure; however, if you have a security-related concern, please contact our office.

Our International Operations and Data Transfers

Our website hosting company, Perfect Patients, operates internationally and transfers information to the United States for the purposes described in this policy. They rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US, and EU Commission-approved model contractual clauses, which require certain privacy and security protections.

Changes to This Policy

This Privacy Policy may change. We will inform you if we make a material change to the policy that involves the use of your Personally Identifiable Information. Your continued use of the Cima Health site will indicate acceptance of the changes. If you do not agree to the terms of this Privacy Policy or any revised policy, please discontinue using our website.

Who We Are and How To Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.

 Cima Health
10800 N Military Trl, Ste 111
Palm Beach Gardens Florida 33410
(561) 775-9111

Please note that this Privacy Policy does not protect you when you send content, questions, or ideas to Cima Health via email. If you want to keep information private or proprietary, do not send it via email. We try to respond to emails within 48 business hours, but we are not always able to do so.

Last Updated: April 3, 2023